From the request to the independent use of itemdrop
Holstenhallen Neumünster GmbH shows how itemdrop can go from initial contact to successful implementation in just a few days and transfer the cloakroom operation to independent use after an event.
Created with AI
The first contact: Quick planning, clear implementation
The Holstenhallen Neumünster GmbH was looking for a solution that would sustainably improve their cloakroom process - both operationally and in terms of image at the cloakroom and the overall handling. After the initial inquiry, there was a short online exchange in which all requirements were discussed in detail. It became clear here that itemdrop can flexibly respond to individual requests - such as the establishment of a separate VIP cloakroom. Subsequently, an on-site appointment was scheduled to plan the concrete implementation. The result: An implementation of the system could be agreed upon immediately.
What makes item drop special from the beginning
Quick initial exchange to clarify the framework conditions.
Possibility to implement individual requirements
From the first contact to implementation, only a few days lead time are required.
Independent operation after a supervised event
The implementation: Professionally trained, ready for immediate use
Only shortly after the on-site appointment was it time: On the day of the first event, the itemdrop team appeared with two employees. Already one hour before the event started, personnel and management were trained on site. Thanks to the pre-provided training platform, the integration went smoothly. When the first guests arrived, everything was ready.
That very evening, the system processed over 1600 submissions without any issues. Guests were thrilled with the quick and smooth process at the cloakroom. Another success: Card payments already accounted for 82% of transactions during the first event, significantly reducing the post-processing and cash handling.
The self-runner: itemdrop operates independently
The best part: Already after an event, the cloakroom is ready to operate without itemdrop staff on site. itemdrop implemented not only a solution in a very short time but also enabled the Holstenhallen to independently continue operating it.
The result:
From the first contact through implementation to independent operation, itemdrop was able to equip Holstenhallen Neumünster GmbH with a fully functional cloakroom solution, and all within a short time.
Conclusion
Hauke, Technical Director Holstenhallen Neumünster GmbH
